Go to www.TellValvoline.com, the official website for the TellValvoline Customer Satisfaction Survey. By simply sharing your recent Valvoline service experience, you can help the company improve its service quality and also get a chance to win exciting rewards.
In this guide, we’ll walk you through every step of completing the TellValvoline Survey smoothly. Take part in the survey today, share your honest feedback, and contribute to enhancing your future visits to Valvoline service centers!
What is The TellValvoline Survey?
The TellValvoline Survey is an online feedback form accessible at www.TellValvoline.com that allows customers to report their experiences after visiting a Valvoline Instant Oil Change location.
It enables Valvoline to determine what consumers enjoyed, what might be improved, and how happy they were with services like as oil changes, staff behavior, speed, and cleanliness.
Customers who complete the survey help Valvoline improve service quality and may be eligible to win sweepstakes or get unique gifts as a token of appreciation.
Valvoline Customer Satisfaction Survey Overview
| Feature | Details |
|---|---|
| Survey Name | Valvoline Customer Satisfaction Survey |
| Website | www.tellvalvoline.com |
| Survey Eligibility | U.S. residents, 18 years or older |
| Entry Methods | Online (with receipt) |
| Required Info | Survey Transaction ID |
| Languages Offered | English |
| Survey Duration | 3–5 minutes |
Eligible for Tellvalvoline.com Survey? Here’s Who Can Take
To complete the TellValvoline Survey, you must satisfy a few basic requirements:
To participate in the TellValvoline Survey, you must be a resident of the United States and above the age of 18. A recent Valvoline Instant Oil Change receipt with a valid survey code is required, with just one entry permitted per visit receipt. Valvoline employees and immediate family members are unable to participate.
Survey Requirements:
- You need a recent Valvoline Instant Oil Change receipt with a valid survey code.
- Transaction ID (17 digit code) Your receipt must have a transaction ID to enter.
- A smartphone, tablet, or computer with the internet is needed to visit the survey website.
- Basic Understanding of English languages.
- Only one survey per visit receipt is allowed.
Survey Rules:
- You must be a resident of the United States.
- You must be at least 18 years old.
- You need a recent Valvoline receipt with a valid survey code.
- Each receipt can be used only once for the survey.
- Valvoline employees and their immediate family members cannot participate.
| Tellvalvoline Survey Code |
| The key is found at the bottom of your most recent Valvoline receipt, as a Transaction ID (17 digit code) entering survey code. Enter it into www.tellvalvoline.com to start the survey. |
How to Participate in the TellValvoline Survey With www.Tellvalvoline.com
To complete the TellValvoline Survey, visit www.TellValvoline.com, enter the survey Transaction ID (17 digit code) from your receipt, and then click “Next” provide honest feedback about your service experience. After completing the survey, your entry will be recorded for the various prizes or rewards.
Participating in the TellValvoline Survey is very easy. Just follow the steps below:
Step 1. Visit the official survey website: Go to the www.TellValvoline.com
Step 2. Enter the required details: Type the Transaction ID (17 digit code) and other information from your Valvoline receipt.
Step 3. Next the survey: Click “Next” to begin answering the questions.
Step 4. Share your experience: Give honest feedback about the service, staff, cleanliness, and overall visit.
Step 5. Submit the survey: After completing all questions, click “Submit” to finish.
Step 6. Receive your entry: Once submitted, you will be entered into the available contests or get the provided prize (if applicable).
TellValvoline Survey Overall Satisfaction Questions
1. Please rate your overall satisfaction with your experience at this Valvoline Instant Oil Change.
Options: Highly Satisfied, Satisfied, Neither Satisfied nor Dissatisfied, Dissatisfied, Highly Dissatisfied
Rate your satisfaction with the following:
2. How clearly the customer service representative communicated the pricing of services.
3. Not feeling pressured to buy additional services or upgrades.
4. How quickly your service was completed once your vehicle was in the service center.
5. The courtesy and friendliness of the staff.
6. The knowledge and expertise of the staff.
7. The overall value you received for the price you paid.
Options for each: Highly Satisfied, Satisfied, Neither Satisfied nor Dissatisfied, Dissatisfied, Highly Dissatisfied
8. Did you experience a problem with the service you received during your visit?
Options: No, Yes
Based on this visit, how likely are you to:
9. Return to this Valvoline Instant Oil Change the next time you need an oil change?
10. Recommend this Valvoline Instant Oil Change to others in the next 90 days?
Options: Highly Likely, Likely, Somewhat Likely, Not Very Likely, Not At All Likely
Was this your first visit to Valvoline Instant Oil Change?
Options: Yes, No
Which of the following staff interactions did you receive on your most recent visit? (Select all that apply)
- Manager introduction
- Staff goodbye
- Staff mentioned they were happy to help
- Smile from the staff
- None of the above
13. Did you have to wait outside before pulling into the service center?
Options: Yes, No
14. Were you greeted promptly upon your arrival at the service center?
Options: Yes, No
How long did you wait outside before pulling into the service bay?
- Less than 5 minutes
- 5–10 minutes
- 10–15 minutes
- More than 15 minutes
16. How long was your vehicle in the service bay?
- Less than 10 minutes
- 10–15 minutes
- 15–20 minutes
- 20–25 minutes
- 25–30 minutes
- More than 30 minutes
Note:
All of the questions provided here are only examples (Sample/Mock Questions). Some of these questions may change as the survey questions are updated periodically. For further information, please visit the official website or the shop.
TellValvoline Survey Reward
The TellValvoline survey presently offers a voucher for $5 to $7 off your next Valvoline Instant Oil Change service. This deal displays immediately after you provide feedback at www.tellvalvoline.com.
| Reward Feature | Details |
|---|---|
| Discount Amount | $5–$7 off next oil change |
| How to Get It | Finish survey at www.tellvalvoline.com |
| Validation Code | Print or save at survey end |
| Expiration | 30 days from issue |
| Limit | One per receipt/visit |
| Redemption | Any Valvoline Instant Oil Change |
Valvoline Instant Oil Change App
The Valvoline Instant Oil Change app allows you to schedule your service, avoid long lines, and get immediate discounts. It displays real wait times, neighboring locations, and keeps your coupons, allowing you to save both time and money with each visit.
Imp. Features App:
- Live wait times for nearby centers
- Mobile coupons and special offers
- Map view and tap to navigate directions
- Customer reviews for quick decisions
- Service list for each location
- Save your favorite store
- Push alerts for new deals
How to Use the VIOC Mobile App:
- First, download the app from Google Play or the App Store.
- Allow location access for accurate wait times.
- Check nearby centers on the map.
- Save available coupons in the app.
- Visit the center when the wait is low and get your service done.
About Valvoline Company
Valvoline is one of the oldest automotive brands, founded in 1866 and noted for its engine oils, lubricants, and car maintenance products.
The firm also runs Valvoline Instant Oil Change locations, which provide rapid, no appointment services including as oil changes, filters, and basic maintenance. Valvoline has established a solid reputation for dependability, consistent quality, and customer focused service.
- Founded: 1866, by Dr. John Ellis.
- Headquarters: Lexington, Kentucky.
- Business: A top global marketer and provider of branded lubricants and automotive services.
- Global reach: Products are available in more than 140 countries.
Tellvalvoline Customer Service
- Phone Support: 1-800-327-8242
- Website: www.valvoline.com
- Survey Help: Use the contact link on www.tellvalvoline.com
- Store Level Support: You can also phone your local Valvoline Instant Oil Change location for visit related difficulties.
- Email/Contact Form: Available on the Valvoline official website under the Support or Contact area.
Please reach out to Valvoline Customer Care (customercare@valvoline.com) with your invoice number if you feel like this is a mistake.
VIOC Hours
| Day | Operating Hours (ET) |
|---|---|
| Monday – Friday | 8:00 AM – 9:00 PM |
| Saturday | 8:00 AM – 8:00 PM |
Survey Important Link
| Link Type | URL | Social Page |
|---|---|---|
| Survey Website | https://www.tellvalvoline.com | |
| Official Website | https://www.valvoline.com | |
| Customer Service | 1-800-327-8242 | |
| VIOC App (Google Play) | Download on Google Play | YouTube |
| VIOC App (App Store) | Download on App Store | – |
FAQs
Q1. What is the TellValvoline survey?
Ans: It’s an online feedback survey for customers to share their service experience.
Q2. Where do I take the TellValvoline survey?
Ans: You can complete it at www.tellvalvoline.com
Q3. Do I need a receipt to join the survey?
Ans: Yes, a recent Valvoline receipt with a survey code is required.
Q4. What reward do I get for finishing the survey?
Ans: You usually receive a discount code for your next oil change.
Q5. How long does the survey take?
Ans: Most people finish it in 5 minutes or less.
Q6. How do I redeem the validation code?
Ans: Write it on your receipt and show it during your next visit.
Q7. Is the survey available for all Valvoline locations?
Ans: Most locations participate, but rewards may vary by store.